Terms of service

Last updated: July 18, 2026

These terms are an agreement between you and Mount Dora Holdings NC LLC (“crewmuster,” “we,” “us”). They govern your access to and use of crewmuster — our scheduling, availability, and task software for franchise and multi-location operators — including crewmuster.com and the app at app.crewmuster.com (together, the “service”).

By creating an account, or by accessing or using the service, you agree to these terms. If you are using the service on behalf of a business, you agree on its behalf and represent that you have authority to do so. If you don’t agree, don’t use the service.

1. The service

crewmuster lets an operator manage one or more locations from a single account — building schedules, setting crew availability, assigning tasks and checklists, and coordinating coverage across locations. We may add, change, or remove features over time.

2. Accounts and eligibility

• You must be at least 18 and able to form a binding contract.
• You’re responsible for the information you provide and for keeping your login credentials secure.
• You’re responsible for activity under your account, including the people you invite and the roles you give them.
• Tell us promptly at hello@crewmuster.com if you suspect unauthorized use.

3. Plans, trials, and billing

• Free trial. New accounts may start with a free trial as described at sign-up. We don’t require a card to start the trial unless stated otherwise.
• Pricing. Paid plans are billed per location at the rates shown on our pricing page. Volume pricing applies as described there. Adding or removing locations changes your bill accordingly.
• Renewal. Subscriptions renew automatically each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current period.
• Taxes. Fees are exclusive of taxes, which you’re responsible for where applicable.
• Changes. We may change prices with reasonable notice; changes apply to the next billing period.

4. Your data

You and your organization own the data you put into the service (your “customer data”), including schedules, locations, and the personal information of your crew. We process customer data to provide and improve the service and as described in our Privacy policy.

Where you use crewmuster to manage personal data about your employees or crew, you act as the controller of that data and crewmuster acts as your processor. That processing is governed by our Data processing agreement, which forms part of these terms.

5. Your responsibilities

• Provide required notices to, and obtain any necessary consents from, your crew regarding the information you manage in crewmuster.
• Use the service in compliance with applicable employment, scheduling, wage-and-hour, and privacy laws. crewmuster is a tool, not legal or compliance advice.
• Keep your account information accurate and up to date.

6. Acceptable use

Don’t misuse the service. In particular, don’t:

• break the law, infringe others’ rights, or upload content you don’t have the right to use;
• attempt to access accounts or data that aren’t yours, or probe, scan, or breach security;
• interfere with or disrupt the service, or place unreasonable load on it;
• reverse engineer, resell, or copy the service except as allowed by law.

7. Third-party services

The service relies on third parties (for example, hosting, payments, and analytics providers). Their terms may apply to your use of those components, and we’re not responsible for third-party services we don’t control.

8. Intellectual property

The service, including its software, design, and the crewmuster name and marks, belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while these terms are in effect. You keep all rights in your customer data.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these terms and protect it with reasonable care.

10. Disclaimers

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the service will be uninterrupted, error-free, or that it meets every legal or operational requirement of your business.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the service is limited to the amounts you paid us for the service in the 12 months before the event giving rise to the claim.

12. Indemnification

You’ll defend and indemnify us against claims arising from your customer data, your use of the service, or your breach of these terms, except to the extent caused by us.

13. Term and termination

These terms apply while you use the service. You may stop and cancel at any time. We may suspend or terminate access if you breach these terms, fail to pay, or to protect the service or other customers. On termination, your right to use the service ends; data return and deletion are handled as described in the DPA and Privacy policy.

14. Changes to these terms

We may update these terms. If we make material changes, we’ll give reasonable notice (for example, by email or in the app). Continuing to use the service after changes take effect means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules. The state and federal courts located in Buncombe County, North Carolina have exclusive jurisdiction, except where applicable law gives you the right to bring a claim elsewhere.

16. General provisions

• Severability. If any provision of these terms is held to be invalid or unenforceable, the rest remain in full effect, and the unenforceable provision applies to the maximum extent permitted by law.
• Entire agreement. These terms, together with the DPA and the policies they reference (including our Privacy policy), are the entire agreement between you and us about the service and supersede any prior or contemporaneous discussions or agreements on that subject. If a conflict arises about the processing of personal data, the DPA controls, as stated in its order-of-precedence section.
• Waiver. If we don’t enforce a provision of these terms, that isn’t a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer these terms, or any of your rights or obligations under them, without our prior written consent. We may assign these terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. These terms bind and benefit the parties and their permitted successors and assigns.
• Force majeure. Neither party is responsible for any delay or failure to perform caused by events beyond its reasonable control — such as natural disasters, outages of third-party networks or infrastructure, labor disputes, or governmental actions. This does not excuse your obligation to pay for the service already provided.

17. Contact

Questions about these terms? Email hello@crewmuster.com or see our contact page.